ESSENTIAL SKILLS FOR A A BETTER TELEPHONE COMUNICATION WITH CUSTOMERS
This is a program that offers participants insights and understanding to enable professional and positive telephone communications.
We´ll help you delight your customer, making a winning first impression and maintaining a positive communication along the call.
You’ll learn to understand communication when missing the body language and to deal effectively with different customers in different situations.
THIS COURSE WILL ENABLE YOU TO:
- Develop a positive attitude in delivering telephone customer service
- Develop the core skills needed to create an excellent customer experience on the phone
- Identify behavioural styles and adapt your communication to increase effectiveness
- Apply techniques to deal with complains or difficult customers
- Customize your message depending on your goal and your customer needs